Export of teleservices for the social and labor inclusion of Latin America and the Caribbean

Problems and justification

Countries in our region have an intellectual capital that has been left out of the working market, particularly due to structural problems resulting from the neo-liberal policy applied in the last decade.

The Project wishes to create new non-traditional working opportunities, considering that the region can provide simple as well as high added value tele-services.

"Tele-services" being services (intangible goods or intellectual products) that are done away from the central office through teleworkers.

We consider that there is an "export" when payment is done by a resident of another country, not considering the place where the service if really rendered (Guide for PyMEs' export of services, Government of the City of Buenos Aires, page 12).

This is why certain recommendations and policies for the export of teleservices must be considered that may promote the creation of jobs and work within basic economic parameters, rendering the region as a competitive one, but at the same time, establishing minimum rules of operation and hiring.

We have mainly considered the autonomous workers (or micro-entrepreneurs) because, though they could eventually become Small Companies (Pymes), they have not yet achieved this status and therefore are not included in government export promotion programs in our region.

Though the aim will be set on autonomous workers, it is possible that this information creates different contractual relationships in the future.

Therefore, we have incorporated into this project a "case study" to follow-up the dislocation of jobs within the formal sector. We consider that the job structure in the region shows similar importance for both sectors (53.3% for the formal sector and 46.7% for the informal). This project should be useful to both situations of work creation.

This Project aims at providing organized information and data useful for the governments of participating countries. The degree of collaboration to identify potential demand will allow us to demonstrate the political will to develop these activities. Surely this investigation could influence government decisions to include teleservices into National Ciber-Strategies.