Export of teleservices for the social and labor inclusion of Latin America and the Caribbean


Create an information and data registry to create decent work openings through the export of teleservices.

This study will allow for the following specific aims:

1. Describe and identify the export telework services in Argentina, Costa Rica, Brazil and Colombia done by autonomous teleworkers.

2. Identify the potential demand of offshore teleservices (Offshore Teleservices: meaning services rendered from a different country than that of the paying party. Transfrontier and Offshore are indistictly used in this Project), based on the OMC service classification (OMC service segmentated clasification list

3. Document a case study of dislocation of tele-service job (phone answering service) in Argentina within the formal sector.

4. Suggest legal recommendations for international teleservice transactions.